Say It Right When It Matters Most
What Is It About?
Emotions get aroused and triggered by language that is non-affirming and accusatory. Body language, Voice and micro-expressions on the face also say a lot during a conversation. When it matters most, most say the wrong things that not only serves to miss the point, but may also aid in accelerating conflict. Learn to say it right, when it matters most at this not-to- missed workshop!
Who Should Attend?
- Marketing/Sales Professionals
- Managers, Professionals, Executives & Technical Talents
- Entrepreneurs, SMEs, and Anyone Wishing to Find Their Voice for Change & Personal Development
Course Outline
You speak to your superior or an authority figure, or in a conflict situation.
- How not to fluff your lines
- Say what you want to say
- Being specific, cohesive and coherent
Do you get nervous, stumble over your words, your last words go on the rise in tone, or do you rush, saying your words without a pause?
- Rephrase questions that hurt or derail e.g. ”Why did you do THAT?” to …
- Questions that involve, e.g., “What factors led you to make that decision?”
- Learn to calm your nerves and work with others by focusing on their wants
When in conflict, our emotions get fired up. We often lose control and act out our feelings. Wrong thing to do. In conflict, we have choices. Some choices are better than others. Learn.
- How best to control our choices and find the right words
- How to avoid emotional holdups
- How to arrive at a win-win situation.
Questions are the solution to finding out our better choice of action.
- How to lead with questions to mine for golden ideas
- How to get the best out of ourselves and others by people reading
- How to involve others so that more commitment and engagement are the primary factors
- How to empower your Body, Breath & Voice
- How to find the hub of your Voice so people really sit up and listen to you
- The 5 most important practices to have a powerful, resonant voice
Please contact us for more information. We would be happy to listen to your needs and to answer any questions that you may have.
Facilitated by Ricky Lien
Enquiries : ricky@mindsetmedia.com.sg Phone : +65 9619 2048
Jenn Tan Phone : +65 9386 1789